After posting my article “Helping the Neighbor Surf Porn“, a couple of things came up. Did I fail to educate this guy? I have been servicing this client for 4 years. He is the normal technicians nightmare, I have been working on educating him for at least 3 of the 4 years. It just gets to the point that some users despite what you try and teach them, don’t listen. In spite of what you suggest to him, he then returns to do the same exact thing, you told him not to do. After the question “How can I keep this from happening to me”, I stated the facts to him, and suggested how to resolve this issue. He told me “I would rather pay you to come fix my computer than to worry about what I shouldn’t click on.” With this said, I suggested switching his OS to something more user friendly to suit his needs and habits, instead of taking out insurance on me every month.

Users that lack the desire to learn about security, is a major problem in the computer world today. You can explain things “till your blue in the face.” Is Linux the answer to their question? No, because it’s just a patch to cover the initial problem until it rears its ugly head in another form. Are exploits going to become a problem in the Linux and Mac community? I would say they’re probably on the way. As a computer tech most of my time, with normal users, is spent with education an prevention. I love when I install a new pc and the user asks questions how to keep their computer safe and secure. On the other side there are some users that just don’t care to know. They would rather pay someone to fix their computer, then take the initiative to prevent the initial problem. Was this a *Failure* to educate on my part. Okay I will take some of the blame. Was this more of a, *Lack of desire to learn*, that sounds more like it.