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Well I recieved their response it was lame as ever. Here you go it doesn’t take much to explain this.

Data-Drop,

Your Ticket has been received and a member of our staff will
review it and reply accordingly.  Listed below are details of
this Ticket. Please make sure the Ticket ID remains in the
subject at all times.

	Ticket ID: KAI-663220

	Subject: FYI I have a lot of customers that are not happy.

	Department: 650dialup Billing

	Priority: Low

	Status: Open

Please do let us know if we can assist you any further,

Thats it no explanation of why they do it.  Please feel free to comment
here on why you think they may do this.